Where is my order?
To check the latest status of your order, please visit the My Account page and log in.
Once logged in, click on My Orders to view your order history and current status.
You may also contact us through Live Chat or our Contact Form for assistance.
How long does delivery take?
Our standard delivery timeframe is 19–24 business days.
Delivery times may vary slightly due to customs processing, holidays, or high seasonal demand.
How do I track my order?
All orders are shipped with a tracking number. Once your order has been dispatched, you will receive tracking details via email.
If tracking updates appear delayed, please do not worry. Tracking systems sometimes update slowly, but your package will arrive within the estimated delivery timeframe.
Why has my tracking not updated?
Tracking updates may take several days to appear, especially during international transit.
If your tracking has not updated for more than 7–10 business days, please contact our support team and we will investigate for you.
Can I cancel my order?
Yes. You must email us within 48 hours of placing your order to request a cancellation.
After 48 hours, your order may already be processed and cannot be canceled.
Personalized items cannot be canceled once processing has begun.
Can I change my shipping address?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we cannot guarantee that address changes can be made.
What is your returns policy?
Returns are accepted within 30 days of delivery.
Items must be:
- Unused
- In original condition
- With all tags attached
- In original packaging
Personalized items are not eligible for return unless defective.
You can read more here.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your returned item.
Please note that banks may take additional time to reflect the refund in your account.
What if I received the wrong item?
If you receive an incorrect item, please contact us immediately with:
- Your order number
- Photos of the item received
We will either send a replacement or issue a refund at no additional cost to you.
What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos.
We will arrange a replacement or refund as quickly as possible.
Do you offer express shipping?
Currently, we use economy shipping to provide free delivery. Delivery typically takes approximately three weeks.
At this time, we do not offer express shipping options.
Do I have to pay customs or import fees?
No, we covered all fees.
Do you offer discounts or promo codes?
Yes. Only one discount code may be used per order.
We are not responsible for promotions listed on third-party websites unless explicitly authorized by us.
Is my payment secure?
Yes. All payments are processed securely through encrypted PayPal systems. We do not store your credit card details on our servers.
How can I contact customer support?
You can reach us through:
- Live Chat
- Contact Form
Our support team is available 24/7 to assist you.