Return window
Your satisfaction is important to us. If you are not completely satisfied with the quality or fit of your jersey, we are happy to offer a full refund.
Product Condition
- The item must be returned in new and slightly used
- All original tags must be intact
- The return must be initiated within 30 days of delivery
To process your return, please have the following information available:
- The email address used to place the order
- Your order ID number
If you require additional information about returns or believe you have received a defective item, please visit our Customer Service page. Our team will be happy to assist you.
Return method
We currently accept returns by mail only. Once your return request is approved, you will receive the return address and instructions for sending the item back.
Return label
Customers are responsible for arranging and covering the cost of return shipping unless the item was received damaged or incorrect.
Restocking fee
We do not charge restocking fees for returned products. Once the returned item is received and inspected, the refund will be processed according to our refund policy.
Currency that applies to this policy
Unless otherwise stated, all prices, payments, and refunds referenced in this policy are processed in USD (United States Dollars).
Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect your returned item.
For most customers, refunds are completed within this timeframe. However, please note:
- Some banks may take a full billing cycle to post the refund
- Processing times may vary depending on when the refund is issued during the month
If you have questions regarding when the funds will appear in your account, please contact your financial institution directly.
All refunds will be issued to the original method of payment.
How to initiate a return
To initiate a return, please email support@soccerswank.com with your complete order details.
Our team will review your request and provide return authorization instructions.
Order exchange
You may exchange your jersey with no questions asked.
If you would like to exchange your item for the same product, please email support@soccerswank.com with your complete order details. Our team will assist you promptly.
Order cancellation
To request a cancellation, please email support@soccerswank.com with:
- Your complete order details
- The reason for cancellation
- Must be contact within 48 hours
Our team will review your request and respond as quickly as possible.
CONTACT US
Grievance
Name: Sandeep pattanaik
Designation: (Chief of Customer Service)
Company name: Soccerswank LLP
Website name: Soccerswank
Telephone: +1 (424)256-3800
Email: support@soccerswank.com
Address: 1839 Reynolds Alley, Los Angeles, CA, 90014, USA
Opening Hours: Mon–Sat: 9:00AM–5:00PM, Sun: Closed
Response Time: We aim to respond within 30 Min